How this will be delivered must be set out in the network agreement.
With a drive to have all PCNs offering patients a new ‘enhanced access’ model of care, Hanley Consulting continue to work closely with a number of PCNs across South East England to gain valuable feedback and insights from patients. Our surveys are bespoke for each PCN and are designed to help give a clear understanding of patient’s needs and wants regarding access to services. This level of patient engagement and data from the responses then allows PCNs to develop and submit the Enhanced Access plan to NHS England & Improvement.
The data collated from these surveys is then analysed from which recommendations are given. Themes and trends are also brought to life and highlighted with use of infographics. Infographics are a great patient facing tool which can be used on social media, on your website or even in email campaigns.
Insights and analysis provided by Hanley Consulting enables Network managers to develop a clear strategy of what their enhanced access may look like come October 2022.
Surveying patients is crucial to designing effective and efficient healthcare services. Patient feedback is invaluable in understanding their needs, expectations and experiences. By listening to patients and collecting their opinions and suggestions, practices and PCNs can create services that are patient-centred, adaptable and responsive to changing needs.
Surveys help to identify gaps in service provision and highlight areas for improvement, ultimately leading to better patient outcomes. Additionally, involving patients in the design process can foster a sense of ownership and empowerment, increasing engagement and satisfaction. In today’s healthcare landscape, where patient experience and outcomes are becoming increasingly important, surveying patients must be a key component of any healthcare organisation’s strategy. By doing so, we can ensure that healthcare services are tailored to the needs of patients and provide the best possible care.
“Designing and managing the patient survey required as part of the Enhanced Access process required considerable input and man-hours, so we approached Hanley Consulting to manage this project for us. They worked closely with us to ensure the survey met our needs, responded swiftly to any queries and produced an excellent report with recommendations that contributed to our Enhanced Access plan, and offered insight into other potential areas of development. Hanley Consulting also provided a patient friendly summary of the survey results that we are able to share with our patient population. A professional and friendly service throughout – Thank you.”
“The survey and insights were a huge help. We’re now in a position to submit our Enhanced Access plan with confidence, backed up with real data and statistics.”
“Hanley Consulting made a very daunting task, easy. By identifying clear wants and needs from our patient engagement exercise, we were able to put together a more meaningful model for approval.”