Revolutionising Patient Experiences

Introducing EDATT©, the UK’s first automated digital support assistant for patients.

Your trusted partner in Improving Capacity and Access

Our innovative approach to demand management reduces administrative burden, improves access to services and frees up vital capacity, transforming general practice for the better.

Improve operational efficiency, streamline workflows, and enhance patient engagement while harnessing digital technology to unlock your practice’s full potential.

EDAT-screens
We have seen reduced call volumes especially for test results, prescriptions and general enquiries which are moving to more online use

Practice Manager

Poplar Grove Practice

We have seen a big increase in the number of people accessing test results online. This has helped free up the phones to the extent we may even remove and just cover under general enquiries.

Practice Manager

Whitehill Surgery

We have seen a drop in our queue in the morning. We are managing our appointments and reduced staff stress.

PCN Digital & Transformation Lead

West Knowsley PCN

Staff are happy that work is being done to address the issues we have. Complaints have reduced and the use of digital triage has increased and is more appropriate.

Business Manager

Tudor Lodge Health Centre

Hear from our EDATT partners

Don’t just take our word for it! View summarised survey response data from our EDATT partners;

Free up capacity

Telephony, telehealth (online consultation), websites and clinical systems

Reduce Telephone demand

Free up valuable time through signposting and service optimisation

Measure Improvements

Measure digital uptake and access improvement with the EDATT Dashboard by Primary Care Analytics.

Measure Access Data

𝐇𝐨𝐰 𝐜𝐚𝐧 𝐈 𝐭𝐫𝐚𝐜𝐤 𝐭𝐡𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐧𝐞𝐬𝐬 𝐨𝐟 𝐨𝐮𝐫 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦?”

𝐀𝐫𝐞 𝐰𝐞 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐍𝐇𝐒 𝐭𝐚𝐫𝐠𝐞𝐭𝐬 𝐟𝐨𝐫 𝐍𝐇𝐒 𝐚𝐩𝐩 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧𝐬?”

𝐖𝐡𝐚𝐭 𝐢𝐦𝐩𝐚𝐜𝐭 𝐝𝐨𝐞𝐬 𝐨𝐮𝐫 𝐄𝐃𝐀𝐓𝐓 𝐜𝐡𝐚𝐭𝐛𝐨𝐭 𝐡𝐚𝐯𝐞 𝐨𝐧 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐭𝐞𝐥𝐞𝐩𝐡𝐨𝐧𝐞 𝐝𝐞𝐦𝐚𝐧𝐝?”

𝐂𝐚𝐧 𝐰𝐞 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐩𝐞𝐚𝐤 𝐭𝐢𝐦𝐞𝐬 𝐟𝐨𝐫 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐨𝐨𝐥𝐬?”

𝐇𝐨𝐰 𝐝𝐨 𝐰𝐞 𝐦𝐞𝐚𝐬𝐮𝐫𝐞 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐨𝐟 𝐨𝐮𝐫 𝐞𝐟𝐟𝐨𝐫𝐭𝐬 𝐢𝐧 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐚𝐜𝐜𝐞𝐬𝐬?”

𝐀𝐫𝐞 𝐭𝐡𝐞𝐫𝐞 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐚𝐫𝐞𝐚𝐬 𝐰𝐢𝐭𝐡𝐢𝐧 𝐨𝐮𝐫 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞 𝐰𝐡𝐞𝐫𝐞 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐨𝐨𝐥𝐬 𝐚𝐫𝐞 𝐮𝐧𝐝𝐞𝐫𝐮𝐭𝐢𝐥𝐢𝐬𝐞𝐝?”

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐜𝐨𝐫𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐩𝐚𝐭𝐢𝐞𝐧𝐭 𝐢𝐧𝐭𝐞𝐧𝐭 𝐚𝐧𝐝 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬 𝐢𝐧 𝐨𝐧𝐥𝐢𝐧𝐞 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧𝐬?”

𝐇𝐨𝐰 𝐜𝐚𝐧 𝐰𝐞 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐭𝐚𝐬𝐤𝐬 𝐚𝐧𝐝 𝐬𝐚𝐯𝐞 𝐭𝐢𝐦𝐞 𝐢𝐧 𝐨𝐮𝐫 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞?”

𝐀𝐫𝐞 𝐭𝐡𝐞𝐫𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐬𝐢𝐠𝐧𝐩𝐨𝐬𝐭𝐢𝐧𝐠 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐩𝐚𝐭𝐢𝐞𝐧𝐭𝐬?”

𝐂𝐚𝐧 𝐰𝐞 𝐪𝐮𝐚𝐧𝐭𝐢𝐟𝐲 𝐭𝐡𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐨𝐟 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐨𝐧 𝐬𝐭𝐚𝐟𝐟 𝐰𝐞𝐥𝐥𝐛𝐞𝐢𝐧𝐠?”

Answer all of the above and more with the EDATT Dashboard. Your one-stop shop for access metrics in NHS PrimaryCare.

Watch along as Max Gattlin walks you through the EDATT Dashboard, powered by Primary Care Analytics

Poplar Grove Practice: Case Study

EDATT pilot: how to Meet demand in general practice

EDATT revolutionises healthcare access and demand management. The white labelled automated chatbot enables patients to access services digitally, reducing staff pressure and improving patient experience. It has expanded across practices and PCNs, addressing low digital literacy and boosting efficiency. EDATT is an innovative solution to help you meet demand with limited resources.

PCN Development
50-60s lady using mobile phone

Power to the patient

the significance of digital literacy

The NHS is a vital part of the UK healthcare system. However, despite its importance, there are significant challenges to accessing NHS services. In recent years, digital technology has emerged as a key solution to improve access to the NHS. This article examines the role of digital literacy in enhancing NHS accessibility and highlights the potential benefits it can offer.

See how it works

Discover the benefits of EDATT© firsthand. Schedule a demo to explore how this innovative solution can positively influence your practice and enhance patient experience.

HC Team - Product Demo

Find out how EDATT can help you increase efficiency in your practice or PCN

Learn more about how we are revolutionising patient access with primary care's only automated digital literacy improvement tool - EDATT

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