Our Approach to Organisational Development


Empowering Healthcare Organisations to Thrive

At Hanley Consulting, we understand that continuous growth, adaptability, and resilience are essential for healthcare organisations to navigate the dynamic landscape of primary care. Our services are designed to foster organisational development by cultivating an environment of learning, collaboration, and process improvement.

Success factors

We believe that the key to successful organisational development; whether working with general practice, PCNs or Federations, lies in a holistic, tailored approach that considers the unique needs and goals of each of our clients and their customers/service-users. Our services focus on:

  1. Leadership Development: Empowering healthcare leaders with the skills and knowledge to drive positive change, inspire their teams, and navigate complex challenges.

  2. Team Building: Enhancing teamwork and collaboration within and between healthcare organisations, fostering a culture of mutual support and shared learning.

  3. Process Improvement: Streamlining workflows, identifying areas for optimisation, and implementing data-driven solutions to enhance efficiency and effectiveness.

  4. Change Management: Supporting healthcare organisations through periods of transformation and growth, ensuring a smooth transition and minimising disruption to patient care.

  5. Performance Management: Establishing clear goals, monitoring progress, and providing actionable feedback to foster a culture of continuous improvement and excellence.

Hillingdon Confederation
PCN Development

Tailor-Made Digital Marketing

Success Story:

One example of how we’ve helped healthcare organisations improve their services is our collaboration with The Confederation Hillingdon. Faced with the challenge of underutilisation of healthcare services across multiple GP practices, we helped them implement EMIS hubs to join up practices and enable cross-organisational booking.

Our team provided:

  • Technical expertise to seamlessly integrate EMIS hubs across the participating GP practices
  • Training and support for staff members, ensuring they were confident in using the new system
  • Change management guidance to navigate the transition smoothly and maintain service continuity

The result was a significant improvement in the utilisation of healthcare services across the Confederation, with patients gaining easier access to appointments and a more streamlined booking process. The cross-organisational booking system facilitated better collaboration between practices, enabling them to share resources and workload more efficiently. Ultimately, our support contributed to a more robust, adaptable, and patient-centric healthcare network in Hillingdon.

Bespoke Consulting services

Get started today

At Hanley Consulting we’re passionate about helping healthcare organisations develop and thrive. If you’re interested in harnessing our expertise to drive your organisational development, please contact us to schedule a consultation. Together, we’ll create a tailored plan that aligns with your unique goals and challenges.

Available to all

Available to various healthcare providers with stakeholder engagement and buy-in considered at all levels.

Results Oriented

Delivering tangible, measurable results embedding real change and ensuring a transfer of knowledge.

We Solve Real Digital Healthcare Problems

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Digital Strategy​​

Crafting targeted, data-informed digital strategies to navigate healthcare challenges and drive meaningful change.

Enabling Digital Access

Harness innovative tools to provide seamless, patient-centric experiences across channels.

Web Management

Elevate your online presence, engage users, and drive growth with our tailored, data-driven approach.

Your trusted partner in digital healthcare

Whether looking for a complete managed service or to co-create new innovative models of care, we're here to support you.

Hanley Consulting core team

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