NHS App - Getting Setup

Below are the 5 steps required to create an account and setup the NHS App on your mobile device or via web browser. There is also a video guide available below;

Click here to Download PDF guide (NHS App: Getting Setup)

1. Download

Visit your Appstore on your mobile phone to download the NHS App. If you’re using an iPhone (iOS) you should visit the Appstore, and if using an Android phone, you will need to visit the PlayStore. 


Please note, NHS App can also be accessed via your web browser: www.nhsapp.service.nhs.uk/login

NHS App login

2. NHS Login

Once accessing the app or weblink, you will see the screen with the button ‘Continue to NHS login’ – select this to either use your NHS Login details OR create an NHS Login.

Please note, NHS Login is the same credentials you may have setup previously with the NHS Covid-app to retrieve your Covid passport (or Track and Trace).  60% of the population already have an NHS Login.

3. NHS Login Setup

You will first be asked to check whether you already have NHS Login by inputting your email address (shown right).

If you do not have NHS Login, you will then be asked to; provide an email address, choose a password and accept the NHS Login terms & conditions.


4. Verification

Email verification: You will then receive an email containing a security code. You must enter this security code to verify your email address.

Mobile phone verification: You will then be asked to enter your mobile phone number,  another security code will be sent via text message to your mobile phone. You will then need to enter this in order to verify your mobile phone number.

5a. Proving your identity

Medium level identity check

You will be asked to enter your NHS number, date of birth and the postcode of your home address as registered with your GP practice. 

If you do not know your NHS number, you can enter your name instead.

High level identity check

In order to gain full access and enjoy the full functionality of the NHS App, including access to your health record, you must complete the high level identity check. You can do this using the 4 methods highlighted below…

5b. High Level Identity Check Methods

When a patient signs up to use their GP online services, they will be given three registration details.

The registration details are;
• Linkage key (also known as a passphrase)
• ODS code (also known as Practice ID)
• An Account ID

If you don’t have these to hand, these can be found in Account Details within the Patient Access app (shown in image).

If you use this information to prove your identity, it is automatically checked against the GP’s system along with your name and date of birth. During this process, the NHS number and health information is matched to your NHS Login. To use this option, simply select ‘No, I do not have photo ID’ when asked if you have photo ID during verification process.

You can choose to transfer a previous ID check for GP online services to NHS Login if you use the mobile number on your GP record.

You will need to submit a photo of your ID and then take a digital scan of your face. 

Accepted ID: Passport, driving license, European national identity card, biometric residence permit

You will be asked to upload a photo of your ID and record a short video of your face.


6. Setup/Launch

Once you have read the guide, please click the button below to return to the chatbot to guide you further. If you are having technical difficulties, please return to the chatbot for support.

Alternatively, you can download/open the NHS App by clicking the button below;

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